Effective Date: 1st January 2025
At RegedenBauhaus, we are committed to ensuring that our customers are satisfied with their purchases of blue light blocking glasses. If for any reason you are not completely happy with your order, we offer a straightforward returns and refunds policy that allows you to return the product for a refund or exchange.
Please read this policy carefully to understand the process, conditions, and timeframes associated with product returns and refunds.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: You must request a return within 30 days from the date of receipt of your order.
- Condition: The product must be unused, in its original, undamaged packaging, and in a resellable condition.
- Proof of Purchase: You must provide proof of purchase (such as an order number or receipt).
Certain products may be excluded from the returns policy (as detailed below in section 5).
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
- Contact Us: Send an email to [email protected] with the subject line “Return Request.” Include the following details:
- Your order number.
- A description of the product(s) you wish to return.
- Reason for return (optional but helpful for us to improve our services).
- Return Authorization: Once we receive your return request, our customer support team will review it and send you instructions on how to return the product. If your return is approved, we will provide you with a return address and any additional details for the return process.
- Pack the Product: Ensure that the product is packed securely to avoid damage during transit. Please include the original packaging, and do not remove any tags or labels.
- Ship the Product: Ship the product back to us using a trackable shipping service. You will be responsible for the cost of return shipping unless the product is defective or we made an error in your order.
3. Refund Process
Once we receive your returned product and verify that it meets the eligibility requirements, we will process your refund. The process will involve:
- Refund Method: The refund will be issued to the original payment method used for the purchase.
- Processing Time: Refunds will be processed within 7-10 business days after we receive the returned product. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
- Full Refund: If the product meets all return conditions, you will receive a full refund for the cost of the product.
Note: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
4. Exchanges
If you would like to exchange your product for a different size, color, or model, please follow the same process as a return. Once we receive the returned item, we will issue a refund for the original purchase, and you can place a new order for the replacement product.
Please note that shipping fees for exchanges will be the responsibility of the customer, unless the item is defective or incorrect.
5. Non-Returnable Items
Some items may not be eligible for return. These include:
- Opened and used products: Products that have been worn, opened, or used cannot be returned for a refund unless defective.
- Customized products: If you have personalized or custom-made items, they cannot be returned unless they are damaged or defective.
- Clearance or Sale items: Certain discounted or promotional items may be final sale. These will be clearly marked on the product page.
If you have received a defective or incorrect item, please contact us immediately, and we will provide a full refund or replacement.
6. Damaged or Defective Products
If the product you received is damaged or defective, we apologize for the inconvenience. Please follow these steps:
- Contact Us Immediately: Email us at [email protected] within 7 days of receiving the product. Include the following details:
- Order number.
- Description of the damage or defect.
- Photos of the damaged or defective product.
- Return Instructions: We will review the information and, if applicable, arrange for a return at no cost to you. You may either receive a full refund or a replacement for the defective product.
7. Return Shipping Costs
- Return Shipping Fees: The customer is responsible for the cost of return shipping unless the item is defective or we made an error in your order.
- Shipping Method: We recommend using a trackable shipping service for returns. We are not responsible for any items lost in transit while being returned.
8. Contact Information for Customer Support
If you have any questions or need assistance with your return or refund, our customer support team is here to help. You can reach us at:
- Email: [email protected]
- Address: GN-6818 5735 Afienya GH
We aim to respond to all inquiries within 2-3 business days.
9. Exceptions and Limitations
We reserve the right to refuse returns that do not comply with the conditions outlined in this policy. This includes returns that are outside the 30-day return window, products that have been opened or used, and products that have been damaged by the customer. If you have any questions about whether a return is eligible, please contact us before sending the item back.
10. Changes to the Refunds and Returns Policy
We may update this Refunds and Returns Policy from time to time to reflect changes in our business practices or to comply with legal requirements. Any updates will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed about our returns and refunds process.
11. Acknowledgment
By purchasing from RegedenBauhaus, you acknowledge that you have read, understood, and agreed to the terms of this Refunds and Returns Policy.
Effective Date: 1st January 2025
This Refunds and Returns Policy is designed to ensure a fair and transparent process for both customers and RegedenBauhaus. We are committed to providing a positive shopping experience and will do our best to address any issues you may have with your purchase. If you need further assistance, don’t hesitate to reach out to our customer support team.